Frequently Asked Questions

No deposit is required when you book with us. Enjoy peace of mind knowing you can secure your rental without upfront costs.

We offer a flexible cancellation policy. Cancel for free up to 48 hours before your pickup time. Please note, cancellations made less than 48 hours before pickup are non-refundable.

At SAGA Car Rental, we have a wide range of coverage options to fit everyone's needs, ensuring you get great value. We recommend reviewing your options on our coverage page to find the perfect fit for your journey.

The minimum rental period is 24 hours, making it convenient for short trips and long adventures alike.

Please bring a credit card in your name, valid for six months beyond the return date, and a valid driver's license at pickup. For more information, check our terms and conditions page.

Yes. The minimum age to rent any vehicle is 21 years, except for Luxury, Premium, and Full-size categories, which require a minimum age of 25. Renters aged 19-20 can rent FWD and smaller family cars with a young renter's fee.

We only accept payments via credit cards (physical cards only).

Absolutely! Browse our website freely to find the best rates and options that suit your needs without any obligation to book.

You'll receive a confirmation email and see a confirmation message on our website once your booking is successfully made.

Yes, modifications and cancellations are allowed. Please remember our 48-hour cancellation policy for full refunds.

Definitely! You can easily add any extras or equipment you need for your trip directly on our website.

Yes, we offer the option to prepay for your booking on our website for added convenience.

A valid national driver's license with Latin letters is sufficient. If your license does not have Latin letters, you'll need an International Driver's License, which must be accompanied by your national license at pickup.

Accelerate your pick-up by submitting your contact and driver’s license info before arrival. This step ensures we're prepared, making your check-in process faster and more efficient.

Please bring the following to ensure a smooth pick-up:

• Your reservation confirmation or voucher
• A valid driver’s license
• A physical credit card in your name

Yes, you can opt for our Premium Protection package at pick-up for zero excess insurance. Travel confidently knowing you're fully covered.

Yes, there is a nominal fee for adding additional drivers to your rental agreement. This ensures that all drivers are covered under the rental insurance policy.

We understand travel plans can change. If your flight is delayed, please inform us as soon as possible. We'll adjust your pick-up time accordingly to ensure your vehicle is ready when you arrive.

Yes, for families traveling with young children, we offer child seats for rent. Please request this when booking to ensure availability.

If you need to extend your rental, please contact us at least 24 hours before your scheduled drop-off. This allows us to adjust your rental agreement and ensure vehicle availability.

Yes, we offer 24/7 roadside assistance for any issues you might encounter on the road. Just call our dedicated hotline for immediate support.

All tolls and fees incurred during your rental should be paid directly at the time they occur, either on the spot or online. If you're unable to pay immediately, you can settle these charges through a local bank or directly with us at SAGA Car Rental, although an administrative fee will apply.

In the event that your selected vehicle is unavailable, we'll provide you with a similar car or offer a free upgrade to the next higher class, ensuring your satisfaction and comfort during your journey in Iceland.

We understand plans can change, but please note we charge on a 24-hour basis. If you return the car late without prior notification, an additional day's rental fee will be charged. To avoid extra charges, please inform us if your return time changes.

Yes, Iceland has a tunnel toll for Vaðlaheiðargöng, located in the north near Akureyri. We advise paying this fee online before using the tunnel to ensure a smooth journey.

Our policy is full-to-full. You'll receive your rental car with a full tank of fuel and are expected to return it full, helping you control your fuel costs and only pay for what you use.

For electric vehicles, we ensure a minimum of 70% battery charge at pick-up. Similarly, we expect the vehicle to be returned with at least 70% charge. This policy helps us maintain readiness for the next customer and supports efficient use of the vehicle.

Absolutely! We offer the flexibility to return your vehicle at a different location from where you picked it up. Please note that a one-way fee applies for such returns, allowing us to manage our fleet across various locations efficiently.

Yes, we understand your travel plans may not always align with our office hours. For your convenience, you can return your rental vehicle outside of office hours. Simply park the vehicle in our designated parking spots and deposit the keys in our secure key box.

• Park the Car: Park in the designated blue return spots outside the entrance.
• Drop Off Keys: Place the keys in the drop-off box located to the left of the return spots. Look for the sign marked "out-of-hours key drop-off."
• Get to the Airport: Call Airport Taxi at +354 420 1212 to arrange transport to the airport. Taxi fares range from €15-25 depending on the time and day.

If you realize you’ve left personal items in the vehicle after drop-off, please contact us as soon as possible. We will make every effort to locate and return your belongings. However, SAGA Car Rental is not responsible for lost items, so we recommend double-checking the vehicle before returning it.

If you anticipate returning the vehicle later than the agreed time, please inform us in advance to adjust your rental agreement accordingly. Late returns without prior notice may incur additional charges, as they can affect the scheduling of rentals for other customers.

Under our full-to-full fuel policy, if the vehicle is returned with less fuel than when it was picked up, you will be charged for the missing fuel plus a refueling administration fee. To avoid these charges, please refuel the vehicle to the same level as at pick-up before returning it.

If you need to extend your rental period, it's best to contact us before your scheduled drop-off time. Extensions are subject to vehicle availability and additional charges will apply according to our current rates.

Upon return, a quick inspection of the vehicle will be conducted to check for any new damages and to ensure the fuel policy has been adhered to. This process is straightforward and is designed to ensure the vehicle's condition is consistent with the rental agreement.

Yes, if the vehicle is returned in a condition that requires excessive cleaning or has been smoked in, a cleaning fee will be charged. To avoid this, please keep the vehicle clean and adhere to the no-smoking policy.

Absolutely! Stay connected on the go with our mobile Wi-Fi device rental, allowing you to link up to 10 devices simultaneously with unlimited data. Perfect for navigating Icelandic roads, keeping in touch, or planning your journey on the move.

Currently, we do not provide the option to add a roof box to your rental. We focus on ensuring the best selection of vehicles to accommodate your travel needs without additional external storage options.

Yes, safety is our priority. Our fleet is equipped with studded winter tires during the Icelandic winter season, from 1st November to 14th April, ensuring you can travel safely during your winter adventures in Iceland.

Yes, we offer a complimentary shuttle service during our opening hours at our Keflavik International Airport office. This service is designed to provide you with a seamless transition from your flight to your car rental, making your arrival in Iceland as smooth as possible.