Frequently Asked Questions

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Before Booking

Do I Need a Deposit for My Car Rental?

No deposit is required when you book with us. Enjoy peace of mind knowing you can secure your rental without upfront costs.

What's Your Cancellation Policy?

We offer a flexible cancellation policy. Cancel for free up to 48 hours before your pickup time. Please note, cancellations made less than 48 hours before pickup are non-refundable.

What Rental Coverage Options Are Available?

At SAGA Car Rental, we have a wide range of coverage options to fit everyone's needs, ensuring you get great value. We recommend reviewing your options on our coverage page to find the perfect fit for your journey.

How Long is the Minimum Rental Period?

The minimum rental period is 24 hours, making it convenient for short trips and long adventures alike.

What Documents Do I Need to Rent a Car?

Please bring a credit card in your name, valid for six months beyond the return date, and a valid driver's license at pickup. For more information, check our terms and conditions page.

Are There Age Requirements for Renting a Vehicle?

Yes. The minimum age to rent any vehicle is 21 years, except for Luxury, Premium, and Full-size categories, which require a minimum age of 25. Renters aged 19-20 can rent FWD and smaller family cars with a young renter's fee.

What Payment Options Are Accepted?

We only accept payments via credit cards (physical cards only).

Can I Check Rates Without Making a Reservation?

Absolutely! Browse our website freely to find the best rates and options that suit your needs without any obligation to book.

How Will I Know My Reservation is Confirmed?

You'll receive a confirmation email and see a confirmation message on our website once your booking is successfully made.

Can I Modify or Cancel My Reservation After Confirmation?

Yes, modifications and cancellations are allowed. Please remember our 48-hour cancellation policy for full refunds.

Can I Book Additional Extras or Equipment Online?

Definitely! You can easily add any extras or equipment you need for your trip directly on our website.

Can I Prepay for My Booking?

Yes, we offer the option to prepay for your booking on our website for added convenience.

Do I Need an International Driver's License?

A valid national driver's license with Latin letters is sufficient. If your license does not have Latin letters, you'll need an International Driver's License, which must be accompanied by your national license at pickup.

Picking Up

How Can I Speed Up the Rental Process?

Accelerate your pick-up by submitting your contact and driver’s license info before arrival. This step ensures we're prepared, making your check-in process faster and more efficient.

What Documents Do I Need to Pick Up My Rental?

Please bring the following to ensure a smooth pick-up:

  • Your reservation confirmation or voucher
  • A valid driver’s license
  • A physical credit card in your name
Can I Book Zero Excess Insurance Upon Pick-Up?

Yes, you can opt for our Premium Protection package at pick-up for zero excess insurance. Travel confidently knowing you're fully covered.

Is There a Fee for Additional Drivers?

Yes, there is a nominal fee for adding additional drivers to your rental agreement. This ensures that all drivers are covered under the rental insurance policy.

What Happens If My Flight Is Delayed?

We understand travel plans can change. If your flight is delayed, please inform us as soon as possible. We'll adjust your pick-up time accordingly to ensure your vehicle is ready when you arrive.

Are Child Seats Available for Rent?

Yes, for families traveling with young children, we offer child seats for rent. Please request this when booking to ensure availability.

What If I Need to Extend My Rental Period?

If you need to extend your rental, please contact us at least 24 hours before your scheduled drop-off. This allows us to adjust your rental agreement and ensure vehicle availability.

During Your Rental

Is Roadside Assistance Available?

Yes, we offer 24/7 roadside assistance for any issues you might encounter on the road. Just call our dedicated hotline for immediate support.

How Do I Handle Tolls and Fees During My Rental?

All tolls and fees incurred during your rental should be paid directly at the time they occur, either on the spot or online. If you're unable to pay immediately, you can settle these charges through a local bank or directly with us at SAGA Car Rental, although an administrative fee will apply.

What Happens If the Car I Selected Is Unavailable?

In the event that your selected vehicle is unavailable, we'll provide you with a similar car or offer a free upgrade to the next higher class, ensuring your satisfaction and comfort during your journey in Iceland.

What If I Return the Vehicle Late?

We understand plans can change, but please note we charge on a 24-hour basis. If you return the car late without prior notification, an additional day's rental fee will be charged. To avoid extra charges, please inform us if your return time changes.

Are There Any Road Tolls in Iceland?

Yes, Iceland has a tunnel toll for Vaðlaheiðargöng, located in the north near Akureyri. We advise paying this fee online before using the tunnel to ensure a smooth journey.

What Is Your Fuel Policy?

Our policy is full-to-full. You'll receive your rental car with a full tank of fuel and are expected to return it full, helping you control your fuel costs and only pay for what you use.

What Is the Battery Charge Policy for Electric Vehicles?

For electric vehicles, we ensure a minimum of 70% battery charge at pick-up. Similarly, we expect the vehicle to be returned with at least 70% charge. This policy helps us maintain readiness for the next customer and supports efficient use of the vehicle.

Dropping Off

Can I Return the Vehicle to a Different Location?

Absolutely! We offer the flexibility to return your vehicle at a different location from where you picked it up. Please note that a one-way fee applies for such returns, allowing us to manage our fleet across various locations efficiently.

Can I Drop Off the Vehicle Outside of Office Hours?

Yes, we understand your travel plans may not always align with our office hours. For your convenience, you can return your rental vehicle outside of office hours. Simply park the vehicle in our designated parking spots and deposit the keys in our secure key box.

What Should I Do If I Accidentally Leave Personal Items in the Vehicle?

If you realize you’ve left personal items in the vehicle after drop-off, please contact us as soon as possible. We will make every effort to locate and return your belongings. However, SAGA Car Rental is not responsible for lost items, so we recommend double-checking the vehicle before returning it.

Is There a Late Return Policy?

If you anticipate returning the vehicle later than the agreed time, please inform us in advance to adjust your rental agreement accordingly. Late returns without prior notice may incur additional charges, as they can affect the scheduling of rentals for other customers.

What Happens If I Return the Vehicle With Less Fuel Than Required?

Under our full-to-full fuel policy, if the vehicle is returned with less fuel than when it was picked up, you will be charged for the missing fuel plus a refueling administration fee. To avoid these charges, please refuel the vehicle to the same level as at pick-up before returning it.

Can I Extend My Rental Period at the Time of Drop-Off?

If you need to extend your rental period, it's best to contact us before your scheduled drop-off time. Extensions are subject to vehicle availability and additional charges will apply according to our current rates.

What Inspection Will Be Done Upon Drop-Off?

Upon return, a quick inspection of the vehicle will be conducted to check for any new damages and to ensure the fuel policy has been adhered to. This process is straightforward and is designed to ensure the vehicle's condition is consistent with the rental agreement.

Are There Any Fees for Excessive Cleaning?

Yes, if the vehicle is returned in a condition that requires excessive cleaning or has been smoked in, a cleaning fee will be charged. To avoid this, please keep the vehicle clean and adhere to the no-smoking policy.

Extra Services and Features

Do You Offer WiFi Rental?

Absolutely! Stay connected on the go with our mobile Wi-Fi device rental, allowing you to link up to 10 devices simultaneously with unlimited data. Perfect for navigating Icelandic roads, keeping in touch, or planning your journey on the move.

Can I Add a Roof Box to My Rental?

Currently, we do not provide the option to add a roof box to your rental. We focus on ensuring the best selection of vehicles to accommodate your travel needs without additional external storage options.

Are Winter Tires and Equipment Included?

Yes, safety is our priority. Our fleet is equipped with studded winter tires during the Icelandic winter season, from 1st November to 14th April, ensuring you can travel safely during your winter adventures in Iceland.

Is There a Free Shuttle Service Available?

Yes, we offer a complimentary shuttle service during our opening hours at our Keflavik International Airport office. This service is designed to provide you with a seamless transition from your flight to your car rental, making your arrival in Iceland as smooth as possible.


Where Can I Find SAGA Car Rental Offices?

SAGA Car Rental proudly serves you from multiple convenient locations across Iceland, including Keflavík (near the International Airport), Reykjavik city center, Akureyri Airport, and downtown Akureyri. Our strategic locations ensure that you can easily pick up or drop off your rental car wherever your Icelandic journey takes you.

What Are the Office Hours for SAGA Car Rental?

Our office hours vary by location to accommodate your travel plans, including early pickups and late drop-offs. For the most current opening hours for each of our locations, please visit our location pages. This ensures you have all the information you need to plan your pickup or drop-off seamlessly.

What's Included in the Rental Price?

When you rent with SAGA Car Rental, you can drive with confidence knowing the following are included in your rental price:

  • Collision Damage Waiver (CDW) for peace of mind.
  • Third-party liability insurance to cover damages or injuries to others.
  • Theft Protection to safeguard against the unlikely event of vehicle theft.
  • 24% VAT, so there are no surprises with hidden taxes.
  • Unlimited mileage gives you the liberty to journey across Iceland's magnificent landscapes to your heart's content, ensuring your exploration is boundless.
Can I Rent a Vehicle If I Don't Have a Credit Card?

At SAGA Car Rental, you can rent a car by purchasing our Premium protection package.

Do You Offer Assistance in Planning Our Route in Iceland?

Yes, we're more than just a car rental company! Our team is passionate about Iceland and can offer tips and advice for planning your route, including must-visit attractions and hidden gems across the country. Feel free to ask us for recommendations when picking up your vehicle.

Are Pets Allowed in the Rental Cars?

We understand that pets are part of the family, but currently, our policy does not permit pets in the rental vehicles. This ensures our cars remain in the best condition for all customers.

Is Smoking Permitted in the Vehicles?

For the comfort and health of all our customers, smoking is strictly prohibited in all SAGA Car Rental vehicles. A cleaning fee will be charged for any violations of this policy to ensure the vehicle is fresh for the next renter.

What Happens If I Get a Speeding Ticket or Traffic Fine?

Any traffic fines or penalties incurred during the rental period are the responsibility of the renter. We advise driving carefully and adhering to local traffic laws to avoid such situations. Should you receive a fine, SAGA Car Rental will provide instructions on how to settle it directly with the authorities.

Do You Offer Any Environmental-Friendly or Electric Vehicles?

Yes, SAGA Car Rental is committed to sustainability and offers a selection of environmentally friendly and electric vehicles. These options allow you to explore Iceland while minimizing your carbon footprint.